Return Policy

Return Policy

Jeweler Secret Jewelry Cleaning Products Carry A 100% Money Back Guarantee (less S&H) If Not Completely Satisfied. If you need to return an item, simply follow these easy steps:

  1. Log in to your account, view the order using the Completed Orders link under the My Account menu and click the Return Item(s) button, to return the items.
  2. DISPOSE of the unused portion of each bottle and return the empty bottles (including caps, receipt and instructions) to JewelerSecret.com 30259 Scotch Pine Ct, Spanish Fort, Al 36527
  3. We will notify you via e-mail of your refund once we've received the bottles. You have 15 days from the time of receipt of the item, to make a return.
  4. NOTE: Please contact us VIA email or Phone before returning the cleaner. We might be able to assist you in using the product. If for some reason it is not cleaning properly and or questions about how to use. IN NO WAY will questions be asked in a manner that questions your reason for return. Our email address is admin@jewelersecret.com -- phone # 251-680-02644 (you might be asked to leave a message, if so, you will be contacted within 24 hours, or you can send a text to the listed phone # for a faster response.)

  JEWELER SECRET ALWAYS WELCOMES QUESTIONS--JUST SHOOT US A TEXT OR EMAIL

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Return Policy